Complete Guide to Polkapad KYC

KYC (Know Your Customer) is the procedure required to participate in crowdsales on the Polkapad platform. KYC will help us protect you from identity or funds theft, loss of funds, financial fraud and scams. There is no need to be afraid to take KYC, this is done solely to protect your identity, as well as our platform from unscrupulous users.

The whole process is very simple and will only take a few minutes.

Step 1

Go to the application page: 

If you already have an account, please login. If not, you will need to create a new account. It will take a few seconds.

Step 2

Verify your wallets

This is a prerequisite before taking KYC. Polkapad features 2 wallets: a BNB wallet, which you will use to lock funds on the launchpad in the future and a Polkadot wallet that will be used to receive rewards.

To verify wallets, simply click connect wallet in the corresponding field. If you do not have one or another wallet, you will need to start those. Right in the wallet verification form there are links to MetaMask and Polkadot wallets. Follow the instructions to install extensions or mobile applications, then return to the Polkapad platform.

Step 3


After verifying the wallets, the feature will become available to you.

Stage 1

Identity document verification

Choose the type of the document you would like to use:

  • National ID
  • Passport

Choose your National ID issuing country.

You will be provided with a choice: 

  • Take a photo of your document
  • Record a video with your document
  • Upload a photo of your document

Pick the preferred option.

After that you will need to complete your personal ID info in the form. Do so.

Stage 2

Face verification

You will be provided with a choice: 

  • Take a photo
  • Record a video
  • Upload a photo

Pick the preferred option.

Upon completing these steps, your KYC procedure is finished. If all goes well your verification will be successful and you will be redirected to your personal page on Polkapad.

In case something goes wrong and your verification fails, you will see some helpful tips on the screen. Follow the tips and try again. You have a total of 3 attempts to proceed KYC.

What could go wrong?

  1. Check if you have verified both of your wallets. This is necessary before taking the KYC. 
  2. Check if the document you are uploading is clear and all the essential data is in the picture. Unclear or cut photos will not pass the KYC.
  3. Make sure to take a picture where your face is seen well. Do not upload dark, shadowed pictures, with cut edges, multiple people on one photo, unclear face.

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